Sunny Escape Travel
Please review these terms before confirming travel arrangements with Sunny Escape Travel.
All travel arrangements are subject to availability and are considered confirmed only upon receipt of a deposit or full payment. Clients may be asked to pay a non-refundable deposit at the time of booking, which secures the reservation. The remaining balance must be settled no later than 30 days before the scheduled departure date.
If a client wishes to cancel their booking, the request must be submitted in writing via email. Cancellation charges are calculated based on the number of days prior to departure: cancellations made more than 30 days before departure are subject to a $250 fee; cancellations between 15 and 30 days incur a $500 fee; and cancellations made less than 15 days prior to departure are non-refundable. Please note that bookings marked as non-refundable, such as certain flights or hotel reservations, cannot be refunded under any circumstances.
Clients who wish to make changes to their bookings, such as amending travel dates or replacing participant names, must notify us in writing. Any changes will be subject to availability and may incur additional charges depending on the terms of the service providers involved.
We reserve the right to modify or cancel travel arrangements in the event of unforeseen situations including, but not limited to, natural disasters, political unrest, transportation strikes, or insufficient participant numbers. In such cases, clients will be offered an alternative arrangement or a full or partial refund, as applicable.
It is the client's sole responsibility to ensure they possess valid passports, visas, and any other travel documents required for their journey. We strongly recommend that all clients obtain comprehensive travel insurance that includes coverage for trip cancellations, medical emergencies, and the loss or theft of personal belongings.
Our company acts solely as an intermediary between the client and third-party service providers such as airlines, hotels, transport companies, and local tour operators. We shall not be held liable for any loss, damage, injury, delay, or inconvenience caused by the actions or omissions of these third-party providers.
Clients must report any issues or complaints immediately to their tour representative or local operator during the trip. If the matter remains unresolved, a formal written complaint must be submitted within 14 days of returning from the trip. Failure to do so within the specified period may affect the outcome of any compensation claim.
These Terms and Conditions are governed by and shall be interpreted in accordance with the laws of the USA. Any disputes arising from these terms or from the services provided shall fall under the exclusive jurisdiction of the local courts.